First things first. Before we dive into the details, we wanted to introduce you to the concept of using a consultation model to help guide and structure your consultations. The model is intended to be used flexibly and as a guideline, rather than a strict rule. This is because veterinary consults rarely proceed in a straight line[1] – it is perfectly normal to start the consultation with some questions, examine the animal and then ask more questions!
There are numerous models out there, all with their own their strengths and weaknesses. The model we have chosen to work with is evidence-based, simple to follow and by learning some key techniques and applying them at the right time, will help you to hone these important interactions with your client
Elements of the Calgary-Cambridge Guide to the Veterinary Consultation[2]
[1] Everitt, S., Pilnick, A., Waring, J., Cobb, M., 2013. The structure of the small animal consultation. J. Small Anim. Pract. 54, 453–458.
[2] Radford, A., Stockley, P., Silverman, J., Taylor, I., Turner, R., Gray, C., Bush, L., Glyde, M., Healy, A., Dale, V. and Kaney, S., 2006. Development, teaching, and evaluation of a consultation structure model for use in veterinary education. Journal of veterinary medical education, 33(1), pp.38-44.
