When you take this e-learning course, you will gain skills in becoming more comfortable and effective as you take on some of the most challenging kinds of communication in veterinary practice.
Managing Challenging Communications includes three lessons: Tricky Clinical Encounters, Cost Conversations, and Emotional Conversations.
You will learn how to:
- Deal with some of the most challenging types of clients you face in practice.
- Confidently discuss pricing with your clients and support the value of your services.
- Become more comfortable having emotional conversations such as end-of-life discussions and delivering bad news.
Get started with Managing Challenging Communications today!
This content was made in collaboration with St. Anna Advies, Beuningen, the Netherlands.
