Signposting is the use of verbal cues to structure your consultation. Signposting can be used in many different ways:
- As a transitioning tool at the start of a new segment of the consult. For example “First I would like to talk to you about Scooby’s exam findings and after that we will discuss a management plan”.
- To explain a sudden change of pace or silence during the exam (e.g. “I am going to be quiet for around a minute whilst I listen to Pixie’s heart, please don’t be alarmed by my silence”)
- To let the client know when you are about to do something which their pet may find uncomfortable. Even if their pet does not react, they are likely to appreciate your demonstration of concern and empathy. And if their pet does find it uncomfortable, they will appreciate the warning!
Signposting makes it easier for the client to follow what is happening in the consultation and can help you, the veterinary professional, to share your thoughts with the client.
Activity: Can you identify and match the key skill being demonstrated in each of these phrases?
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