The four As are important for a successful telephone conversation. Another tip is to apply structure when a (potential) client calls you. Can you design an ideal telephone conversation? Fill in the table below and find out!
Note: There are seven steps in total. You may have to scroll down a bit to see all the steps. It may also help to view the drag table in full screen.
Activity: Test your knowledge with this quiz
0 of 1 Questions completed
Questions:
Information
You have already completed the quiz before. Hence you can not start it again.
You must sign in or sign up to start the quiz.
You must first complete the following:
Quiz complete. Results are being recorded.
0 of 1 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
-
Current
-
Review
-
Answered
-
Correct
-
Incorrect
