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Course Content

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Introduction
The Theory 2 Topics
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Lesson Content
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The Importance Of Communication
Calgary Cambridge Guide To The Veterinary Consultation
Communication Phases of a Consultation 14 Topics
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Lesson Content
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Preparation
Initiating The Consultation
Gathering Information
Asking Questions
Gathering Information
Exploring The Client Perspective
Expressing Empathy
Attentive Listening
The Physical Examination
Signposting
Explanation And Planning
Giving Information
Shared Decision-Making
Closing The Consultation
VDT Simulation
Summary
Hello,

Explanation And Planning

Orchestrating an Effective Consultation Communication Phases of a Consultation Explanation And Planning

This is the stage of the consultation where you need to weave everything together – the history, the client’s ideas, concerns and expectations, your physical exam findings – and discuss the best way forward for the pet.

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