Mastering Telephone and Text Communication - nurtur

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The Theory 1 Topic

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Telephone Communication 6 Topics

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Conversation Phases

Establishing Urgency

Asking Open vs Closed Questions

Suggestive And “Scale” Questions

Test Your Skills With a VDT Simulation

Offering the Right Option

Text Communication 3 Topics

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When Texting Is Useful

Tips For Texting

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