Managing Challenging Communications - nurtur

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Tricky Clinical Encounters 7 Topics

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The Theory: Dealing with Tricky Clinical Encounters

The Angry Client

The Do-it-Yourselfer

Test Your New Skills!

Cost Conversations 13 Topics

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The Theory: Cost Conversations

A Question to Reflect On

Focus on Value!

Be “Value-Based”

Quiz: Cost Conversations I

The Psychology of Money

Why Do People Ask About Cost?

Discuss Price and Product or Service

Make Your Professional Recommendations with Confidence

The Psychology of Money (Car Repair Example)

The Psychology of Money (Pet Care Example)

“May I Get a Discount?”

Emotional Conversations 7 Topics

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Emotional Conversations: Sharing Bad News

Emotional Conversations: End-of-Life Discussions

Euthanasia Discussions

Quiz: Emotional Conversations II

Quiz: Emotional Conversations III

Try This Simulation

Quiz: Communication Key Skills: Asking Open vs. Closed Questions

Quiz: Signposting

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elevating veterinary team communication

2023 nurtur, a division of Circa Healthcare. All rights reserved.

elevating veterinary team communication

2023 nurtur, a division of Circa Healthcare. All rights reserved.