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Mastering Telephone and Text Communication
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Introduction
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Introduction to Mastering Telephone and Text Communication
Telephone Communication
5 Topics
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3 Quizzes
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Three qualities of effective telephone communication
The Four As
Conversation Structure
Offering an Appointment
Determining Urgency
Attentive Listening Exercise
Design the Ideal Conversation
Offering an Appointment: Drag and Drop Exercise
Text Communication
3 Topics
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1 Quiz
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Text Communication: Introduction
Tips for Texting
Text Communication: Quiz
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