Thank you for participating in this online lesson on “Mastering Telephone and Text Conversations.” It was created with great enthusiasm by the team at nurtur.
What is so important about a good telephone conversation or text exchange? A telephone call is often the first contact the clinic has with a client. Why is this client calling? Is it a new or an existing client? You can get a lot more useful information out of a phone call than you might think beforehand. Can you help this client yourself and when? Or is it better to schedule an appointment with the vet for the client? You usually find out by asking the right questions, but that’s easier said than done.
Text communications can often be used to send clients messages about their pets coming out of surgery, sending appointment reminders, or asking or answering simple questions. Using text is often preferable to clients, particularly those of younger generations, and can save considerable time and effort for team members.
Let’s unpack both of these in the following sections. We hope that you will leave with useful insights about how to take full advantage of these two useful communication channels.
What you can expect to learn:
- How to communicate effectively on the phone with clients
- When and how to use text communication to optimize communication efficiency in the practice
- You’ll also be able to test your skills with a VDT simulation of a telephone call with a client
