Orchestrating an Effective Consultation

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A consultation can go in many directions. An animal may be coming in for a wellness check and vaccination, or it may be sick or need surgery. In this e-learning we will give you the tools you need to refine and structure your consultations, and work with your clients to make the best decisions for their pets, all while staying on schedule.

The toolkit contains several lessons, including:

Theory and examples of effective communication during the various phases of the consultation.
Evidence-based communication science, delivered with a little “nurtur vision”.
Lessons hone those all-important communication skills and run more effective consultations.
You’ll also have the opportunity to test your skills with a VDT simulation that recreates a typical conversation with a client during a consultation.

This content was made in collaboration with St. Anna Advies, Beuningen, the Netherlands.

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