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Quiz: Conversation Phases

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  1. Question 1 of 1
    1. Question

    Order the Conversation Phases

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    • Good morning! This is….
    • How may I help you?
    • Are there any other matters you would like to discuss with the vet?
    • The best I can do for you is schedule an appointment on Tuesday at 3:15 PM. Do you want that?  
    • Is there anything else I can do for you?
    • Then I would like to see you and your animal on Tuesday at 3:15 pm.
    • Lots of luck to you.
    • Greeting the client
      • Take control
        • Determine need
          • Offer solution
            • Check for additional needs
              • Confirm appointment
                • Close appropriately
                  Correct
                  Incorrect

                stay in touch

                mickey@nurtur.co
                +1 267 272 3847
                10 Valley Stream Pkwy.,
                Suite 301, Malvern, PA 19355

                elevating veterinary team communication

                2023 nurtur, a division of Circa Healthcare. All rights reserved.

                elevating veterinary team communication

                2023 nurtur, a division of Circa Healthcare. All rights reserved.

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