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Quiz: Emotional Conversations I

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  • Thank you for going through that exercise. Chunking and checking is definitely a good way to deliver any type of information you want to make sure the client understands, which is particularly important when sharing bad news.

    Now Let’s go through a model which can help you when sharing bad news. It’s called COMFORT and has been adapted for use with veterinary clients7.

    It’s important to note that any communication model, including the ones shared in these e-learning modules should be thought of as a ‘things to consider’ in your consultations – a toolkit if you like. They are a way of reflecting upon and optimizing the discussions that take place with your clients and should not be seen as a one size fits all approach.

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    What do you believe is the best way to share bad news with a client?

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elevating veterinary team communication

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elevating veterinary team communication

2023 nurtur, a division of Circa Healthcare. All rights reserved.

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