The four As are a fantastic tool to maximize the success of your telephone conversations. It can also be very helpful to have a structure to follow to keep your conversation on track. This makes sure that by the end of the call, a plan is in motion to assist the client with their pet’s concern. Can you design an ideal telephone conversation? Fill in the table below and find out!
Note: There are seven steps in total. You may have to scroll down to see all the steps. It may also help to view the drag table in full screen.
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