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Course Content

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Introduction
The Theory 2 Topics
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Lesson Content
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The Importance Of Communication
Calgary Cambridge Guide To The Veterinary Consultation
Communication Phases of a Consultation 14 Topics
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Lesson Content
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Preparation
Initiating The Consultation
Gathering Information
Asking Questions
Gathering Information
Exploring The Client Perspective
Expressing Empathy
Attentive Listening
The Physical Examination
Signposting
Explanation And Planning
Giving Information
Shared Decision-Making
Closing The Consultation
VDT Simulation
Summary
Hello,

Initiating The Consultation

Orchestrating an Effective Consultation Communication Phases of a Consultation Initiating The Consultation

The consultation doesn’t just start once the client enters your consult room – it actually starts the moment you call their name, and first impressions count.

  • A friendly greeting using their (and their pet’s) name is a great beginning, if it’s appropriate, you might want to ask them how they are today.
  • Do they know who you are? It is good practice to introduce yourself by name and your role in the practice (unless of course, you are certain they already know!)
  • Do they have their hands full? Can you help them in any way, maybe by offering to carry the cat basket or holding open the door?

First impressions matter and help to set the tone for the rest of the interaction. They also offer a great opportunity to build a rapport with the client. Remember, clients have consumer choice, make sure they continue to choose your practice.

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    Question: How does a good veterinary consultation start?

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