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    dialogue trainer
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Course Content

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Introduction
The Theory 2 Topics
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Lesson Content
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The Importance Of Communication
Calgary Cambridge Guide To The Veterinary Consultation
Communication Phases of a Consultation 14 Topics
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Lesson Content
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Preparation
Initiating The Consultation
Gathering Information
Asking Questions
Gathering Information
Exploring The Client Perspective
Expressing Empathy
Attentive Listening
The Physical Examination
Signposting
Explanation And Planning
Giving Information
Shared Decision-Making
Closing The Consultation
VDT Simulation
Summary
Hello,

Preparation

Orchestrating an Effective Consultation Communication Phases of a Consultation Preparation

Afterall, as the saying goes, failing to prepare is preparing to fail! Make sure you are as prepared as you can be for the consultation. Have you read the patient’s notes? Is your table clean? Are you looking presentable? If they are coming in with sore ears, do you have your otoscope to hand? Any suspicious smells or stains?! Now is the time to sort it out.

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