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Course Content

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Introduction
The Theory 2 Topics
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Lesson Content
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The Importance Of Communication
Calgary Cambridge Guide To The Veterinary Consultation
Communication Phases of a Consultation 14 Topics
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Lesson Content
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Preparation
Initiating The Consultation
Gathering Information
Asking Questions
Gathering Information
Exploring The Client Perspective
Expressing Empathy
Attentive Listening
The Physical Examination
Signposting
Explanation And Planning
Giving Information
Shared Decision-Making
Closing The Consultation
VDT Simulation
Summary
Hello,

Shared Decision-Making

Orchestrating an Effective Consultation Communication Phases of a Consultation Shared Decision-Making

Now that you know (or maybe don’t know yet) what’s going on with an animal, you need to come up with a plan of action.

You will likely have a recommended course of action based on your experience and knowledge as a veterinary professional, and you should, of course, make recommendations based on this. However, there are usually several possible options available in any situation and what could be considered the “best option” will depend on both pet and client factors[1]. The time you have spent exploring the client’s perspective and getting to know the pet will help you to explore a range of sensible options with your client.

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    Question: What is the best way to find out if your client understands the treatment plan? Ask them…

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[1]Skipper, A., Gray, C., Serlin, R., O’Neill, D., Elwood, C. and Davidson, J., 2021. ‘Gold standard care’ is an unhelpful term. Veterinary Record, 189(8), pp.331-331.

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