Introduction
In this lesson you’ll gain useful communication skills around one of the most stressful aspects of being a veterinary professional: highly emotional conversations. The way you handle these types of conversations can have a big impact on decisions made for the animal, the feelings of the client, and the wellbeing and stress levels of you and your colleagues.
To help you approach these conversations more capably and confidently, you’ll learn about:
- The impact that emotional conversations can have on a veterinary team member.
- How to apply some of the techniques you learned in the Communication 101 Toolbox to difficult conversations
- Principles to follow when sharing negative or upsetting news.
- Client-centered methods for end-of-life discussions
