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Cost Conversations

Managing Challenging Communications Cost Conversations

Managing Challenging Conversations Course: Lesson 2 – Cost Conversations

In this lesson we will address one of the most challenging types of communication in practice: cost conversations. These discussions can really wear you down, but mastering them is important for your own confidence and self-esteem. It’s also important in building perceived value of the quality service you and your colleagues offer.

Lesson Content

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The Theory: Cost Conversations

A Question to Reflect On

Focus on Value!

Be “Value-Based”

Quiz: Cost Conversations I

The Psychology of Money

Why Do People Ask About Cost?

Discuss Price and Product or Service

Make Your Professional Recommendations with Confidence

The Psychology of Money (Car Repair Example)