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Course Content

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Tricky Clinical Encounters 7 Topics
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Lesson Content
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The Theory: Dealing with Tricky Clinical Encounters
The Doubter
The Chatterbox
The Angry Client
Dr. Google
The Do-it-Yourselfer
Test Your New Skills!
Cost Conversations 13 Topics
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Lesson Content
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The Theory: Cost Conversations
A Question to Reflect On
Focus on Value!
Be “Value-Based”
Quiz: Cost Conversations I
The Psychology of Money
Why Do People Ask About Cost?
Discuss Price and Product or Service
Make Your Professional Recommendations with Confidence
The Psychology of Money (Car Repair Example)
The Psychology of Money (Pet Care Example)
“May I Get a Discount?”
Use One-Liners
Emotional Conversations 7 Topics
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Lesson Content
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Emotional Conversations: Sharing Bad News
Emotional Conversations: End-of-Life Discussions
Euthanasia Discussions
Quiz: Emotional Conversations II
C.O.M.F.O.R.T
Quiz: Emotional Conversations III
Try This Simulation
Quiz: Communication Key Skills: Asking Open vs. Closed Questions
Quiz: Signposting
Hello,

Tricky Clinical Encounters

Managing Challenging Communications Tricky Clinical Encounters

Please click on the first topic (The Theory: Dealing with Tricky Clinical Encounters) in the table below to continue.

Lesson Content
0% Complete 0/7 Steps
The Theory: Dealing with Tricky Clinical Encounters
The Doubter
The Chatterbox
The Angry Client
Dr. Google
The Do-it-Yourselfer
Test Your New Skills!
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